high school image with supplies

FAQ'S

Orders & Shopping

  • How do I place an order on Enday?

    Simply browse our store, add your desired products to the cart, and proceed to checkout. You can shop by grade, category, or color to find exactly what you need.

  • Can I edit or cancel my order after placing it?

    Orders can be modified or cancelled within 1 hour of placing them. After that, the order may already be processing. Contact us immediately at info@enday.com if you need to make changes.

  • Do I need an account to place an order?

    No, you can checkout as a guest. However, creating an account lets you track orders, save your details and reorder easily next time.

  • Can I order in bulk for a classroom or school?

    Yes! We offer wholesale and bulk ordering options. Visit our Wholesale page or email us at info@enday.com for special pricing.

  • Is there a minimum order amount?

    There is no minimum order required. However, orders over $29.99 qualify for free shipping.

  • Can I use multiple discount codes on one order?

    Only one discount code can be applied per order at checkout.

  • How do I know if an item is in stock?

    All items displayed on the website are in stock and ready to ship. If an item is out of stock it will be clearly marked on the product page.

Shipping & Delivery

  • Do you offer free shipping?

    Yes! All orders over $29.99 qualify for free shipping automatically at checkout.

  • How fast will my order arrive?

    Orders placed before 2PM are eligible for same-day shipping. Standard delivery typically takes 3–5 business days depending on your location.

  • Do you ship internationally?

    Currently we ship within the United States only. We are working on expanding to international shipping soon.

  • How do I track my order?

    Once your order ships you will receive a confirmation email with a tracking number. Use it to monitor your delivery in real time.

  • What happens if my order is delayed?

    If your order is taking longer than expected, please contact us at info@enday.com or call 888-265-4578 and we will look into it right away.

  • Can I change my shipping address after ordering?

    Address changes can only be made within 1 hour of placing your order. Contact us immediately at info@enday.com if you need to update your address.

Returns & Refunds

  • What is your return policy?

    We accept returns within 30 days of delivery. Items must be unused and in their original packaging to qualify for a full refund.

  • How do I initiate a return?

    Email us at info@enday.com with your order number and reason for return. Our team will guide you through the process quickly.

  • How long does it take to receive my refund?

    Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method.

  • Can I exchange a product instead of returning it?

    Yes! If you'd like a different item or size, we're happy to process an exchange. Just reach out to us at info@enday.com.

  • What if my order arrived damaged or incorrect?

    We're sorry to hear that! Please email us at info@enday.com with a photo of the damaged or incorrect item and we will send a replacement right away.

  • Do I have to pay for return shipping?

    Return shipping is free for damaged or incorrect items. For other returns, a small return shipping fee may apply.

  • Can I return a sale or discounted item?

    Sale items are eligible for exchange or store credit but are not eligible for a full cash refund.